TERMS & CONDITIONS—Please read carefully.
Jetabout North America Inc. doing business as Travelscene, hereinafter referred to as “Jetabout,” accepts reservations subject to these Booking Conditions:
1. PRICES. Prices are quoted in U.S. dollars. Jetabout reserves the right to change our prices, itineraries and routing without notice. US/Foreign Taxes, including September 11 Security Fee are additional. PRICES ARE CURRENT AT THE TIME OF BOOKING. AIRLINES FREQUENTLY CHANGE THEIR PRICES AS A RESULT OF FARE INCREASES AND/OR FUEL SURCHARGES. PRICES MAY DIFFER WHEN YOU BOOK YOUR TRAVEL AND ARE NOT GUARANTEED UNTIL FULL PAYMENT IS RECEIVED FOR THE FINAL INVOICE PRICE. PLEASE CALL FOR OUR CURRENT PRICES.
2. DEPOSITS. A minimum non-refundable deposit of US$200 per person is due and payable when reservations are initiated. A deposit of US$400 per person is required on all Australian or New Zealand Coach Tours. Additional deposits are required for certain rail journeys, cruises, luxury lodges, exclusive island resort hotels, and other selected products. Your Travelscene reservations consultant will advise you of the required additional deposit at the time of making your reservation.
3. FINAL PAYMENT. Final payment must be received by Jetabout at least 45 days prior to departure. For reservations made less than 45 days prior to departure, full and final payment is due at the time of making the reservation. Failure to make final payment when due will result in the reservation being automatically canceled and you will be responsible for the cancellation fees specified in Sections 5 and 7. Payment of any money constitutes acceptance of all Terms and Conditions as described herein by the purchaser and passenger.
4. METHOD OF PAYMENT. Jetabout accepts the following forms of payment: cash, check, money order, Visa, MasterCard, American Express and Discover cards. The authorization to use a credit card indicates your compliance with our booking terms and conditions.
5. AIRLINE TICKETING/CANCELLATION. If you cancel your reservation, it is your responsibility to pay any cancellation fees imposed by the airline of up to 100% of the airfare. Any deviation from the set itinerary may also affect the airfare, and you will be responsible for payment of any increase in the airfare should you change the set itinerary. After the air ticket is written, any change requiring ticket reissuance (such as a change in airline dates, routing, stops, or change of name due to the name provided to Jetabout not being exactly the same as the name on the passport) will be assessed a US$100 change fee plus any change and cancellation penalties charged by the airlines. The airfare excludes Taxes and Fees such as: U.S. Departure and Arrival Taxes, Customs and Immigration Fee, Inspection Service Fee, Civil Aviation Security Fee, September 11 Security Fee, Los Angeles P.F.C. Tax, and International landing and departure taxes. You are responsible for paying such additional Taxes and Fees.
6. AMENDMENTS TO CONFIRMED BOOKINGS. After confirmation has been received there is a US$100 amendment fee each time an itinerary is revised. No amendments will be made until a deposit is received. Amendments made after documents have been issued will incur a US$150 fee to cover courier costs, communication costs and additional time to coordinate the changes.
7. CANCELLATION FEES. The following cancellation fees will apply on land arrangements based on time before departure that Jetabout receives actual notice of the cancellation:
45 days or more – Loss of full deposit
Between 44-21days – 20% of total price
Between 20-10days – 35% of total price
Between 9-1days – 60% of total price
Day of departure – 100% of total price
Land arrangements such as but not limited to Blue Lagoon Cruises of Fiji, Captain Cook Cruises of Fiji and Australia, Coral Princess of Australia; Coach Tours; Deluxe Lodges; Treks; Biking and Special Packages: For cancellations within 60 days of use, penalty is assessed by supplier and may be up to 100% of total price. We strongly recommend travel insurance to cover insurable risks.
8. DOCUMENT DISPATCH. Documents will be dispatched upon the following schedule, but only after the booking is complete and full payment has been received.
Days prior to departure 45+ 44-21 20-10 9-1
Day of document dispatch 21 14 7 6-1
9. REFUNDS & UNUSED SERVICES. Travel arrangements cancelled, amended or altered within 24 hours of your departure or once travel has commenced do not qualify for any refund whatsoever, whether part of a package vacation or individual components, nor can components be substituted for alternative arrangements. Unused services are not refundable.
10. PASSPORT/VISAS. All passengers require a valid passport and, in most instances, visas. It is the passenger’s responsibility to have a valid passport and the necessary visas for the countries being visited. Jetabout accepts no responsibility if you do not have the correct documentation for your vacation.
11. WHAT IS NOT INCLUDED. Items of a personal nature such as laundry, drinks, telephone and fax charges, visa and passport fees, immunizations, meals not specified, gratuities (unless specified), and departure taxes.
12. ALTERATIONS TO TRAVEL ARRANGEMENTS. a) Every effort will be made to provide arrangements as described, booked and invoiced. Jetabout reserves the right to alter or cancel travel arrangements at any time. Jetabout will then provide, wherever possible, similar travel arrangements. Where travel arrangements of a lower standard only are available, Jetabout will refund the difference between the price of arrangements booked and the actual arrangements provided. If the arrangements provided are of higher standard, there will be an extra charge to you. b) In the case of a supplier failing to provide travel arrangements as reserved, either shortly before or on arrival, Jetabout will make every effort to provide alternative arrangements on the above basis, but shall not otherwise be liable to compensate you where such failure on the part of the supplier to provide travel arrangements is beyond our control.
13. ACCOMMODATION. Share twin accommodations are based on two single beds or one double bed as provided by the hotel. Hotels provide triple accommodation generally with a twin or double-bedded room and one rollaway bed at an additional charge. Single room accommodations must be booked by people wishing to travel alone. Special requests such as non-smoking floors or king-size beds cannot be guaranteed.
14. SPECIAL REQUIREMENTS. You are responsible for advising Jetabout in writing of any medical conditions that may in any way affect your ability to undertake the travel arrangements that you have purchased. In addition, you must provide a letter from your doctor stating the nature of the medical condition and certifying that you are physically fit to undertake the travel arrangements as purchased. You must request in writing that Jetabout arrange any special requirements considered necessary. Without such written notice, Jetabout accepts no responsibility for special requirements not provided.
15. RESPONSIBILITY. Jetabout purchases transportation, hotel accommodations, restaurant services, and other services from various independent suppliers that are not subject to its control. JETABOUT CANNOT, THEREFORE, BE LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE, OR ANY OTHER SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES that may occur due to (a) intentional, wrongful, negligent, or arbitrary acts or omissions on the part of a supplier, its employees and others not under the direct control of Jetabout, or (b) defects or failures of any aircraft, vessel, automotive vehicle or other equipment or instrumentality under the control of independent suppliers. In addition, Jetabout cannot be liable for delays in departure or interruption of your vacation arrangements caused by weather conditions, technical problems of any aircraft, vessel, automotive vehicle or other equipment or instrumentality, strikes, war, terrorist activity, civil commotion, or any causes beyond the control of Jetabout. In no event will Jetabout be responsible for incidental, consequential or special or incidental damage or loss suffered by any person. Jetabout’s maximum liability, for any reason whatsoever, will be limited to the amount paid to Jetabout for its services. In issuing tickets and coupons for transportation of the purchaser by any means, and making arrangements for hotel or other accommodation, Jetabout is not acting as principal but only as agent for the companies, corporations or persons providing or offering the means of transportation and accommodation. To the extent Jetabout shall not be acting as an agent, as stated above, it shall be deemed to be acting as an agent of the purchasers in arranging or booking transportation and accommodation Airlines and other transportation providers (e.g., motor coach operators) are not liable for any detention, delays, loss, damage, sickness or injury, however or by whomever caused, during the time passengers are not on board their planes or conveyances. The contract of carriage used by such transportation providers when issued shall constitute the sole contract between the transportation providers and the purchaser of these vacation arrangements.
16. TRAVEL INSURANCE. Jetabout strongly recommends Travel Insurance to provide coverage for loss of deposit, cancellation fees, lost baggage, medical expenses and other potential travel-related losses in certain circumstances. Insurance must be purchased at the time of booking and paid for with your deposit. The scope of coverage is subject to the terms and conditions of the insurance policy. Insurance is underwritten by National Union Fire Insurance Company of Pittsburgh, PA., a Pennsylvania Insurance Company (NAIC #19445) with its principal place of business at 70 Pine Street, New York, NY 10270. National Union is a member of the AIG Companies® and is currently authorized to transact business in all states and the District of Columbia. The Policies will contain reductions, limitations, exclusions and termination provisions. All coverages may not be available in all states.
17. CST # 2001136-50 Registration as a seller of travel does not constitute approval by the State of California.