Services USA Inc. doing business as
Travelscene, hereinafter referred to as "Travelscene," accepts
reservations subject to these Booking Conditions:
Pricing is valid as stated in each offer.
Prices are quoted in U.S. dollars. Travelscene reserves the
right to change prices, itineraries and routing without
notice. All prices have been calculated based on tariffs and
rates of exchange as of the date identified on each offer.
US/Foreign Taxes and fuel surcharges, including September
11th Security Fee are included. Prices are current at time
of posting. Airlines and hotels frequently change their
prices as a result of fare increases and/or fuel surcharges.
Please Call for Current Prices. PRICES MAY INCREASE
BEFORE FULL PAYMENT FOR THOSE AND OTHER REASONS. AFTER FULL
PAYMENT, PRICES ARE GUARANTEED EXCEPT ONLY DUE TO AN
INCREASE IN GOVERNMENT IMPOSED TAXES OR FEES. BY PAYING YOUR
DEPOSIT, YOU AFFIRMATIVELY AGREE TO THE POSSIBILITY OF SUCH
A minimum NON-REFUNDABLE deposit of US$300 per person is due and payable
when reservations are initiated. Additional deposits are required
for certain rail journeys, cruises, luxury lodges, exclusive
island resort hotels, and non-brochure products. Your travel
agent will advise you of the required additional deposit at
the time of making your reservation.
4. FINAL PAYMENT.
must be received
by Travelscene at least 45 days prior to departure. For
reservations made less than 45 days prior to departure,
full and final payment is due at the time of making the
reservation. Failure to make fi nal payment when due will
result in the reservation being automatically cancelled
and you will be responsible for the cancellation fees
specifi ed in Sections 5 and 7. Payment of any money
constitutes acceptance of all Terms and Conditions as
described herein by the purchaser and passenger.
5. METHOD OF PAYMENT.
accepts the following forms of payment: cash, check, money
order, Visa, MasterCard, American Express and Discover cards.
The authorization to use a credit card indicates you or your
client’s compliance with
our booking terms and conditions.
6. AIRLINE TICKETING/ CANCELLATION.
If you cancel your reservation, it is your responsibility
to pay any cancellation fees imposed by the airline of up to
100% of the airfare. Any deviation from the set itinerary
may also affect the airfare, and you will be responsible for
payment of any increase in the airfare should you change the
set itinerary. After the air ticket is written, any change
requiring ticket re-issuance (such as a change in airline
dates, routing, stops, or change of name due to the name
provided to Travelscene not being exactly the same as the
name on the passport) will incur a US$100 change fee plus
any change and cancellation penalties charged by the
airlines. The airfare includes Taxes and Fees such as: U.S. Departure and Arrival Taxes, Customs
and Immigration Fee, Inspection Service Fee, Civil
Aviation Security Fee, September 11 Security Fee,
Los Angeles P.F.C. Tax, and International landing and
7. AMENDMENTS TO CONFIRMED
confirmation has been received there is a US$100
amendment fee each time an itinerary is revised. No
amendments will be made until a deposit is received.
Amendments made after documents have been issued will
incur a US$150 fee to cover courier costs, communication
costs and additional time to coordinate the changes
8. Cancellation Fees
The following cancellation fees will apply on land arrangements based on time before departure that Travelscene receives
actual notice of the cancellation:
|45 days or more
Between 44-21 days
Between 20-10 days
Between 9-1 days
Day of departure
|Loss of full deposit
20% of total price
35% of total price
60% of total price
100% of total price
Separate cancellation policies/fees apply to select
products such as(but not limited to) private touring,
yacht charters, cruises, luxury lodges, rail journeys and
travel over special events and holiday periods. For
cancellations within 60 days of use, penalty is assessed
by supplier and may be up to 100% of total price.
We strongly recommend travel insurance
to cover insurable risks
9. DOCUMENT DISPATCH.
be dispatched upon the following schedule, but only after the
booking is complete and full payment has been received.
|Days prior to departure
|Day of document dispatch
10. REFUNDS & UNUSED SERVICES.
arrangements cancelled, amended or altered within
24 hours of your departure or once travel has commenced do not
qualify for any refund whatsoever, whether part of a package
vacation or individual components, nor can components be
substituted for alternative arrangements. Unused services are
require a valid passport and, in most instances, visas. It is the
passenger’s responsibility to have a valid passport and
the necessary visas for the countries being visited.
Travelscene accepts no responsibility if you do not have
the correct documentation for your vacation.
12. WHAT IS NOT INCLUDED.
Items of a personal nature such as laundry, drinks, telephone
and fax charges, visa and passport fees, vaccinations, meals
not specifi ed, porterage, gratuities (unless specified) and
13. ALTERATIONS TO TRAVEL
effort will be made to provide arrangements as described, booked
and invoiced. Travelscene reserves the right to alter or cancel
travel arrangements at any time. Travelscene will then provide,
wherever possible, similar travel arrangements. Where travel
arrangements of a lower standard only are available, Travelscene
will refund the difference between the price of arrangements
booked and the actual arrangements provided. If the arrangements
provided are of higher standard, there will be an extra charge
to you. b) In the case of a supplier failing to provide travel
arrangements as reserved, either shortly before or on arrival,
Travelscene will make every effort to provide alternative
arrangements on the above basis, but shall not otherwise be
liable to compensate you where
such failure on the part of the supplier to provide travel
arrangements is beyond our control.
Occupancy accommodations are based on two single
beds or one double bed as provided by the hotel.
Hotels provide triple accommodation generally with
a twin or double-bedded room and one rollaway bed
at an additional charge. Single room accommodations
must be booked by people wishing to travel alone.
Special requests such as non-smoking fl oors or
king-size beds cannot be guaranteed.
15. SPECIAL REQUIREMENTS.
You or your
travel agent are responsible for advising Travelscene in writing of
any medical conditions that may in any way affect your ability
to undertake the travel arrangements that you have purchased. In
addition, you must provide a letter from your doctor stating the
nature of the medical condition and certifying that you are
physically fit to undertake the travel arrangements as
purchased. You must request in writing that Travelscene arrange any
special requirements considered necessary. Without such written
notice, Travelscene accepts no responsibility for special
requirements not provided.
Travelscene purchases transportation, hotel accommodations, restaurant
services, and other services from various independent suppliers
that are not subject to its control. Travelscene CANNOT, THEREFORE,
BE LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE, OR ANY
OTHER SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES that may
occur due to (a) intentional, wrongful, negligent, or arbitrary
acts or omissions on the part of a supplier, its employees and
others not under the direct control of Travelscene, or (b) defects
or failures of any aircraft, vessel, automotive vehicle or other
equipment or instrumentality under the control of independent
suppliers. In addition, Travelscene cannot be liable for delays in
departure or interruption of your vacation arrangements caused
by weather conditions, technical problems of any aircraft,
vessel, automotive vehicle or other equipment or
instrumentality, strikes, war, terrorist activity, civil
commotion, or any causes beyond the control of Travelscene. In no
event will Travelscene be responsible for incidental, consequential
or special or incidental damage or loss suffered by any person.
Travelscene’s maximum liability, for any reason whatsoever, will be
limited to the amount paid to Travelscene for its services. In
issuing tickets and coupons
for transportation of the purchaser by any means, and
making arrangements for hotel or other accommodation,
Travelscene is not acting as principal but only as agent for
the companies, corporations or persons providing or
offering the means of transportation and accommodation.
To the extent Travelscene shall not be acting as an agent,
as stated above, it shall be deemed to be acting as
an agent of the purchasers in arranging or booking
transportation and accommodation. Airlines and other
transportation providers (e.g., motor coach operators)
are not liable for any detention, delays, loss, damage,
sickness or injury, however or by whomever caused,
during the time passengers are not on board their planes
or conveyances. The contract of carriage used by such
transportation providers when issued shall constitute the
sole contract between the transportation providers and
the purchaser of these vacation arrangements.
17. TRAVEL INSURANCE.
strongly recommends Travel Insurance to provide coverage for
loss of deposit, cancellation fees, lost baggage, medical
expenses and other potential travel-related losses in certain
circumstances. Insurance must be purchased at the time of
booking and paid for with your deposit. The scope of coverage is
subject to the terms and conditions of the insurance policy.
Travel Guard Insurance is underwritten by National Union Fire
Insurance Company of Pittsburgh, PA, a Pennsylvania Insurance
Company (NAIC #19445), currently authorized to transact business
in all states
and the District of Columbia. The policy will contain
reductions, limitations, exclusions, and termination
provisions. Not all coverages are available in all states.
18. MAPS AND PHOTOGRAPHS.
Maps shown are
for general information only and may not necessarily reflect
actual routings and services provided. Hotel photographs may not
necessarily reflect the standard of any room purchased.
19. CST # 2001136-50
2001136-50 Registration as a seller of travel does not
constitute approval by the State of California. The following
and the conditions on our brochures are our conditions upon
which the contract between us, the seller of travel services,
and the passengers may be canceled. Upon cancellation of the
transportation or travel services,
where you, the customer, are not at fault and have not
canceled in violation of the terms and conditions, if any,
of the contract for transportation or travel services, all
sums paid to Travelscene for services not received by you
will be promptly refunded by Travelscene to you unless
you otherwise advise Travelscene in writing. California
law requires that the following statement be made
to customers located outside of California at the time
of purchase: “This transaction is not covered by the
California Travel Consumer Restitution Fund. You are
not eligible to fi le a claim against that Fund in the event
of Travelscene’s default.”
We are required under California law to advise you of the
following: For passengers located in California only, in the
event of Travelscene’s default, you may be eligible for a refund of
up to US$15,000 from the California Travel Consumer Restitution
Fund. If you were located in California at the time of your
purchase, you have a right to make a claim against the fund for
a refund of any money paid to Travelscene that is due because of
Travelscene’s bankruptcy, insolvency, cessation of operations, or
material failure to provide the transportation or travel
services sold. The claim must be filed within six months after
the completion date of your travel. For a claim form and
additional information, write to:
Travel Consumer Restitution Corporation P.O. Box 6001,
Larkspur, CA 94977-6001.
Stella Travel Services USA Inc., as an
Active Member of the United States Tour Operators
Association (“USTOA”). Complete details of the USTOA
Travelers Assistance Program may be obtained by writing to
275 Madison Avenue, Suite 2014, New York, NY 10016, by email
email@example.com or by visiting